Policies

Substitutions may happen due to weather, seasonality, and market conditions that may affect availability for specific flowers and vessels. We will ensure that the aesthetic of your preferred design is preserved, and will only substitute items of equal or higher value. If certain design elements are of major importance, please include them in the florist instructions at checkout or contact us directly. Alignment on your vision is a goal and priority.

Deliveries begin around 2:00 PM. If you have any specific requests, please give us a call.

We accept returns only for items that arrive defective or damaged. Please contact us within 24 hours of delivery with a photo of the issue to arrange a return.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.